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If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

  • How can I change something in my order?

    • If you need to change something your order, please contact us immediately. We usually process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.
    • Change order

    • Cancel order online

    • Cancel order using automated system

    • Unable to cancel order

  • How can I pay for my order?

    We accept Visa, MasterCard, and American Express credit and debit cards for your convenience.

  • Can I track my order?

    Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

  • Can I return an item?

    Please visit our Returns & Exchanges page for more information.

  • How long will my order take to be delivered?

    Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery can be expected within 10 business days.

  • Do I need an account and what are the benefits?

    It's not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.

  • What should I do if my credit card payment is unsuccessful or there is a high risk?

Due to the risk control requirements of the credit card collection company, if you fail to pay with your credit card, please contact the customer service of the website to explain the situation. Customer service email is service@haikewargame.com

The following situations will cause high risks:

  1. Too many payments with the same card;
  2. Wrong card number;
  3. Address; phone number;
  4. Overfilling, underfilling, or wrong email address;
  5. Personal information and delivery address Any mismatch with ip may cause high risk.

When posing a high risk, you need to:

  1. New users need to provide a credit card or ID photo, the middle number of the card can be blocked, and the first four digits and the last six digits of the card number are reserved;
  2. Old customers can usually successfully deduct money again if they provide previous successful deduction records;
    We will contact the credit card company for another debit operation.

If you encounter any problems, contact customer service as soon as possible. This website recommends paying with PAYPAL first, which is safer and more efficient.